Lessons from Amazon: ‘Mock Press Release’ Discipline to Sell an Idea

If you have a brilliant idea at work, the modern workplace demands that you distill your ideas into a killer PowerPoint presentation to enlighten, entertain (with animations and special effects,) and convince your audience.

As I mentioned in my previous[1] blog article, presentations may make ineffective communication tools[2]. They tend to promote “a seductive laziness of thought that is anti-rigor, anti-elegance, and—most damaging—anti-audience.”

'The Everything Store' by Brad Stone (ISBN 0316219266) Amazon’s corporate culture agrees. In Brad Stone’s The Everything Store[3], former Amazon executive Jeff Holden commented that “PowerPoint is a very imprecise communication mechanism. It is fantastically easy to hide between bullet points. You are never forced to express your thoughts completely.”

Instead of PowerPoint presentations, Amazon uses a narrative format called the ‘Mock Press Release.’[4] According to this disciplined approach, for every new feature, product, or service that employees intend to pitch within their divisions, they must produce a press release-style document[5] wherein a hypothetical Amazon customer would first learn about the feature.

Amazon contends that if something isn’t interesting enough for a customer and can’t be eloquently expressed in a mock press release format, Amazon probably shouldn’t invest in the idea. Brad Stone’s The Everything Store[6] mentions,

Bezos announced that employees could no longer use such corporate crutches and would have to write their presentations in prose, in what he called narratives. … He wanted people thinking deeply and taking the time to express their thoughts cogently.

Bezos refined the formula even further. Every time a new feature or product was proposed, he decreed that the narrative should take the shape of a mock press release. The goal was to get employees to distill a pitch into its purest essence, to start from something the customer might see—the public announcement—and work backward.

Amazon’s famously customer-oriented culture argues that this disciplined innovation forces all ideas to be rationalized from the customers’ perspective. Therefore, Amazon encourages it’s employees to write these mock press releases in what’s internally called “Oprah-speak” (how the idea would be explained plainly on The Oprah Winfrey Show) rather than in “geek speak.”[7][8]

Jeff Bezos of Amazon

Rather than have employees present their ideas using PowerPoint decks, attendees receive copies of multi-page narratives (as opposed to the one-page format used at Procter & Gamble[9]) and study the ideas before ensuing debate and decision.

On Quora, former Amazon executive Ian McAllister[10] argued the advantages of this narrative form[11]:

We try to work backwards from the customer, rather than starting with an idea for a product and trying to bolt customers onto it. While working backwards can be applied to any specific product decision, using this approach is especially important when developing new products or features.

McAllister also provided a sample outline for the Amazon mock press release,

  • Heading – Name the product in a way the reader (i.e. your target customers) will understand.
  • Sub-Heading – Describe who the market for the product is and what benefit they get. One sentence only underneath the title.
  • Summary – Give a summary of the product and the benefit. Assume the reader will not read anything else so make this paragraph good.
  • Problem – Describe the problem your product solves.
  • Solution – Describe how your product elegantly solves the problem.
  • Quote from You – A quote from a spokesperson in your company.
  • How to Get Started – Describe how easy it is to get started.
  • Customer Quote – Provide a quote from a hypothetical customer that describes how they experienced the benefit.
  • Closing and Call to Action – Wrap it up and give pointers where the reader should go next.

Also see:

References

  1. ^ Edward Tufte Argues Presentations are Corrupting in ‘The Cognitive Style of PowerPoint’ (www.rightattitudes.com)
  2. ^ Edward Tufte Argues Presentations are Corrupting in ‘The Cognitive Style of PowerPoint’ (www.rightattitudes.com)
  3. ^ The Everything Store by Brad Stone (www.amazon.com)
  4. ^ Amazon Product Management, Working Backwards using ‘Mock Press Release’ discipline (brendansterne.com)
  5. ^ Amazon works backwards from the customer using Internal Press Release before starting new Products (medium.com)
  6. ^ The Everything Store by Brad Stone (www.amazon.com)
  7. ^ 5 Cultural Habits of Customer Focused Companies (www.linkedin.com)
  8. ^ How to Stop the Geek Speak (sandhill.com)
  9. ^ Lessons from Procter & Gamble: ‘One-Page Memo’ to Sell an Idea (www.rightattitudes.com)
  10. ^ Former Amazon executive Ian McAllister On Quora (www.quora.com)
  11. ^ Amazon’s approach to product development and product management (www.quora.com)

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